Cancellation Policy – Kamdhenu Herbal Healthcare

At Kamdhenu Herbal Healthcare, we strive to provide a smooth and reliable shopping experience. This Cancellation Policy explains the conditions under which customers may request order cancellations and how refunds are handled for eligible cancelled orders.

Please read this policy carefully before placing an order.

1. Order Cancellation by Customers

1. Customers may request cancellation of an order before it has been dispatched.
2. To request cancellation, please contact our customer support team as soon as possible and provide your order ID and registered contact details.
3. Cancellation requests are subject to the current status of the order. Once an order has been packed for dispatch or handed over to the courier partner, cancellation may no longer be possible.
4. Submitting a cancellation request does not automatically mean that the order has been cancelled. Please wait for confirmation from our customer support team.

2. Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through our standard cancellation process.

If you no longer wish to receive a dispatched order, please contact our customer support team for guidance. Any available return, refund, or other resolution will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

3. Cancellation by Kamdhenu Herbal Healthcare

We reserve the right to cancel an order in circumstances such as:

1. The ordered product is unavailable or out of stock.
2. There is an obvious pricing or product listing error.
3. Payment verification fails or a payment is not completed.
4. An order appears to involve fraudulent or unauthorised activity.
5. The delivery address is incomplete, inaccurate, or outside our serviceable delivery area.
6. Other legitimate circumstances prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, we will notify the customer and arrange any applicable refund in accordance with our Refund & Return Policy and applicable law.

4. Refunds for Cancelled Orders

1. Prepaid orders: If a cancellation is approved before dispatch, the eligible refund will generally be initiated to the original payment method.
2. Cash on Delivery (COD) orders: If the order is cancelled before dispatch, no payment refund is generally necessary because payment has not been collected.
3. Cancellation due to product unavailability: If we cannot fulfil a paid order, we will communicate the cancellation and process the applicable refund.
4. Refund processing time: Approved refunds will generally be initiated within 5–7 business days, subject to verification and applicable requirements. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Any refund will be handled in accordance with our Refund & Return Policy and applicable law.

5. Modification of Orders

If you wish to change your delivery address, contact details, product selection, or other order information, please contact us as soon as possible.

Order modifications may be possible before dispatch, depending on product availability and order status. Once an order has been dispatched, changes may not be possible.

If a modification cannot be accommodated, you may request cancellation where permitted under this policy and applicable law.

6. Failed Delivery and Refused Orders

If an order cannot be delivered because of an incorrect address, repeated customer unavailability, or refusal to accept delivery, the shipment may be returned to us by the courier partner.

In such cases, our customer support team will review the circumstances and communicate the available options.

Any applicable deductions, shipping charges, or refund adjustments will be handled transparently and in accordance with our published policies and applicable law.

7. How to Request a Cancellation

To request cancellation or assistance with an existing order:

1. Email our customer support team with your cancellation request.
2. Include your order ID, registered name, and contact number.
3. Clearly mention that you wish to cancel the order.
4. Wait for confirmation from our team regarding the cancellation status.

Please submit your request as early as possible to improve the chances of cancellation before dispatch.

8. Contact Us

For order cancellations, modifications, or related enquiries, please contact us using the details below.

Business Name: Kamdhenu Herbal Healthcare

Email: support@kamdhenuherbalhealthcare.com

Business Address: 12/B, Mohan Nagar, Agar Road, Ujjain, Madhya Pradesh – 456001, India

Website: https://kamdhenuherbal.in

Please include your order ID in all order-related communications so that we can assist you efficiently.

9. Policy Updates

Kamdhenu Herbal Healthcare reserves the right to update this Cancellation Policy from time to time to reflect changes in business operations, services, or legal requirements.

Any revised policy will be published on this page. Customers are encouraged to review this policy periodically.

Thank you for choosing Kamdhenu Herbal Healthcare. We appreciate your trust and are committed to providing a transparent and reliable shopping experience.

Kamdhenu Herbal Healthcare — Rooted in Tradition, Committed to Responsible Care.