Refund & Return Policy – Kamdhenu Herbal Healthcare

At Kamdhenu Herbal Healthcare, customer satisfaction and product quality are important to us. We aim to ensure that every order is handled responsibly and delivered in good condition.

Please read this Refund & Return Policy carefully before placing an order. This policy explains the circumstances under which refunds or replacements may be available and how to submit a request.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

1. Damaged products: The product arrives physically damaged.
2. Defective or leaking products: The product has a defect, leakage, or packaging issue that affects its condition.
3. Incorrect products: You receive a product different from the one you ordered.
4. Orders lost in transit: The courier partner confirms that the shipment has been lost and cannot be delivered.

All requests are subject to verification and applicable consumer protection laws.

2. Products Not Eligible for Refunds

Due to the hygiene, safety, and quality requirements associated with herbal and healthcare products, refunds or returns are generally not available for:

1. Products that have been opened or used, except where a remedy is required by applicable law or our policy.
2. Purchases returned because of a change of mind.
3. Dissatisfaction with perceived results or effectiveness, where the product supplied matches its description and has no qualifying defect.
4. Incorrect product selection by the customer.
5. Products damaged after delivery due to improper storage, handling, or misuse by the customer, where established and permitted by applicable law.

This section does not exclude any rights or remedies that customers are entitled to under applicable law.

3. Refund Request Timeline

1. Please report damaged, defective, leaking, or incorrect products within 48 hours of delivery, wherever possible.
2. Requests relating to lost shipments may be submitted once a delivery issue becomes apparent.
3. Our team may request additional information to verify your claim.
4. Reporting an issue after 48 hours will not automatically remove any rights or remedies that cannot legally be restricted.

We encourage customers to inspect their orders promptly after delivery.

4. How to Request a Refund

To submit a refund or replacement request, please follow these steps:

Step 1: Email our customer support team at support@kamdhenuherbalhealthcare.com.

Step 2: Include the following details:

1. Order ID or order number.
2. Name and registered contact details.
3. Reason for requesting a refund or replacement.
4. Clear photographs or videos showing the product, packaging, shipping label, and any visible damage, leakage, or incorrect item.

Step 3: Our team will review your request and may contact you for additional information.

Step 4: We will communicate the outcome and explain the next steps if your request is approved.

We aim to respond to refund and replacement requests within 2–3 business days.

5. Refund Approval and Processing

Once a refund is approved:

1. Refunds for prepaid orders will generally be processed to the original payment method used at checkout.
2. Refunds for Cash on Delivery (COD) orders will generally be processed through bank transfer or UPI after the required details have been verified.
3. We aim to initiate approved refunds within 5–7 business days.
4. The time taken for the funds to appear in your account may vary depending on your bank, payment provider, or financial institution.

If additional verification is required, we will inform you of any expected delay.

6. Shipping Charges

1. Original shipping charges are generally non-refundable for customer-initiated returns or cancellations, except where a refund of those charges is required under applicable law or our published policy.
2. If the refund is approved because we supplied a damaged, defective, leaking, or incorrect product, applicable shipping charges will be refunded where appropriate.
3. Any return shipping or collection arrangements for an eligible claim will be communicated by our customer support team.

Customers should not send products back without first receiving return instructions from our team.

7. Order Cancellation Policy

1. Cancellation requests may be submitted before the order is dispatched.
2. Once an order has been dispatched, cancellation may no longer be possible.
3. If an order is cancelled after payment has been received and the cancellation is approved, any eligible refund will be processed according to this policy and applicable law.
4. If an order cannot be fulfilled because of product unavailability or another issue on our part, we will inform the customer and arrange any applicable refund.

Nothing in this section limits cancellation or refund rights available under applicable law.

8. Replacement Policy

Depending on the circumstances and product availability, we may offer a replacement instead of a refund for an eligible claim.

Replacements may be considered for:

1. Damaged products.
2. Defective or leaking products.
3. Incorrect products delivered.

Our team will review the claim and communicate the available resolution. Where a replacement is unavailable or inappropriate, an eligible refund or other remedy will be considered in accordance with applicable law.

9. Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order ID and tracking details.

We will coordinate with the relevant courier partner to investigate the shipment.

If the shipment is confirmed lost and cannot be delivered, we will communicate the available resolution, which may include a refund or replacement, subject to product availability and applicable law.

10. Important Conditions

1. Please retain the product and its original packaging until your claim has been reviewed.
2. Photographs or videos may be requested to help verify a reported issue.
3. Refunds and replacements are subject to reasonable verification to prevent fraudulent claims.
4. Customers must provide accurate information when submitting a request.
5. We will handle all eligible claims fairly and in accordance with applicable consumer protection laws in India.

11. Contact Us

For questions regarding refunds, returns, replacements, or order cancellations, please contact us using the details below.

Business Name: Kamdhenu Herbal Healthcare

Email: support@kamdhenuherbalhealthcare.com

Business Address: 12/B, Mohan Nagar, Agar Road, Ujjain, Madhya Pradesh – 456001, India

Website: https://kamdhenuherbal.in

Please include your order number in all order-related communications to help us resolve your request efficiently.

Thank you for choosing Kamdhenu Herbal Healthcare. We appreciate your trust and remain committed to providing responsible customer service.

Kamdhenu Herbal Healthcare — Rooted in Tradition, Committed to Responsible Care.