Terms & Conditions – Kamdhenu Herbal Healthcare

Welcome to Kamdhenu Herbal Healthcare. These Terms and Conditions govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to comply with these terms. Please read them carefully before using our website or purchasing our products.

1. General Terms

1. This website is owned and operated by Kamdhenu Herbal Healthcare.
2. By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian, where permitted by applicable law.
3. We reserve the right to modify, update, or revise these Terms and Conditions at any time. Changes will become effective upon publication on our website.
4. Your continued use of the website after any changes are published constitutes acceptance of the revised terms.

2. Products and Information

1. Our website offers herbal, Ayurvedic, and healthcare-related products intended for general wellness, subject to the applicable product description and labelling.
2. Product descriptions, images, ingredients, usage instructions, and other information are provided for general informational purposes and should not be considered a substitute for professional medical advice.
3. Individual experiences and results may vary. We do not guarantee specific health outcomes.
4. Customers should read product labels, ingredients, warnings, and directions carefully before use.
5. Consult a qualified healthcare professional before using any product if you have a medical condition, are taking medication, or are pregnant or breastfeeding.
6. Product images are for illustrative purposes. Actual packaging or appearance may vary where applicable.

3. Pricing and Payment

1. All prices displayed on our website are in Indian Rupees (INR). Applicable taxes, shipping charges, and other fees will be disclosed as applicable during checkout.
2. We reserve the right to revise product prices, offers, and promotional details at any time. Changes will not ordinarily affect orders that have already been accepted, except where correction is required by law or an error needs to be addressed.
3. Payments may be made using the online payment methods displayed at checkout or through Cash on Delivery (COD), where available.
4. Orders may be subject to payment verification and fraud-prevention checks.

4. Order Acceptance and Cancellation

1. Placing an order constitutes a purchase request. An order is subject to acceptance and product availability.
2. We reserve the right to refuse or cancel an order in cases such as stock unavailability, incorrect pricing, payment issues, suspected fraudulent activity, or other legitimate reasons.
3. If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.
4. Customers may request cancellation before dispatch by contacting our customer support team.
5. Once an order has been dispatched, cancellation may no longer be available. Any return, refund, or replacement request will be handled according to our applicable policies and consumer rights under Indian law.

5. Shipping and Delivery

1. Delivery timelines displayed on our website are estimates and may vary depending on the delivery location, courier availability, weather conditions, and other circumstances.
2. Customers are responsible for providing accurate and complete shipping details, including their name, address, phone number, and postal code.
3. Incorrect or incomplete delivery information may result in delays, failed delivery, or additional shipping arrangements.
4. We will make reasonable efforts to support timely delivery but cannot guarantee delivery dates where delays arise from circumstances beyond our reasonable control.
5. For further information, please refer to our Shipping Policy.

6. Returns, Refunds, and Replacements

1. Returns, refunds, and replacements are subject to our published Refund and Return Policy and applicable consumer protection laws.
2. For hygiene, safety, and product-integrity reasons, opened or used healthcare products may be ineligible for return, except where a return, refund, or replacement is required under applicable law or our stated policy.
3. If you receive a damaged, defective, incorrect, or expired product, please contact our customer support team promptly with your order details and supporting photographs, where available.
4. Eligible refunds will be processed through the applicable payment method or another agreed method, in accordance with our Refund Policy.
5. Please review our Refund Policy before placing an order.

7. Intellectual Property Rights

1. All website content, including text, photographs, logos, graphics, product descriptions, designs, and other materials, is owned by or lawfully licensed to Kamdhenu Herbal Healthcare, unless otherwise stated.
2. No website content may be copied, reproduced, modified, published, distributed, or commercially used without prior written permission, except where permitted by applicable law.
3. Unauthorised use of our intellectual property may result in appropriate legal action.

8. User Responsibilities and Conduct

By using our website, you agree not to:

1. Use the website for any unlawful, fraudulent, or unauthorised purpose.
2. Submit false, misleading, or incomplete information when placing an order.
3. Upload or transmit malicious software, harmful code, or content that may affect website security or functionality.
4. Attempt to gain unauthorised access to our website, servers, accounts, or systems.
5. Interfere with the website's operation or misuse its features.

We reserve the right to take appropriate action in response to violations of these terms, subject to applicable law.

9. Limitation of Liability

1. To the extent permitted by applicable law, Kamdhenu Herbal Healthcare shall not be liable for indirect or consequential losses arising from the use of our website or products.
2. We do not guarantee uninterrupted or error-free website access, although we will make reasonable efforts to maintain website functionality.
3. Nothing in these Terms and Conditions excludes or limits any liability, consumer right, or remedy that cannot lawfully be excluded or limited under applicable Indian law.
4. Any other limitation of liability shall apply only to the extent permitted by law.

10. Third-Party Links and Services

1. Our website may contain links to third-party websites, payment gateways, or other external services for your convenience.
2. These third-party services may operate under their own terms, conditions, and privacy policies.
3. Kamdhenu Herbal Healthcare is not responsible for the independent content or privacy practices of third-party websites, except to the extent required by applicable law.

11. Privacy and Personal Information

1. Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
2. We use customer information as necessary for purposes such as order processing, payment verification, delivery, customer support, and other purposes disclosed in our Privacy Policy.
3. We take reasonable measures to protect customer information against unauthorised access, use, or disclosure.
4. Please read our Privacy Policy to understand how your personal information is collected, used, and protected.

12. Governing Law and Jurisdiction

1. These Terms and Conditions shall be governed by the laws of India.
2. Any disputes arising in connection with the use of our website or the purchase of our products shall be handled by the competent courts having jurisdiction under applicable Indian law.
3. Nothing in this section limits any consumer rights or legal remedies available under applicable law.

13. Contact Us

If you have any questions regarding these Terms and Conditions, orders, or our website policies, please contact our customer support team through the contact details provided on our website.

Kamdhenu Herbal Healthcare

Rooted in Tradition. Guided by Ayurveda. Committed to Responsible Care.